MHS GENESIS is Here
On September 24, 2022 the Department of Defense’s new electronic health record (EHR), MHS GENESIS, launched here at Lyster Army Health Clinic and Brown Dental Clinic.
MHS GENESIS Patient Portal has replaced TRICARE Online at this facility.
We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.
What is MHS GENESIS?
MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families.
>>Learn More about MHS GENESIS
What is the MHS GENESIS Patient Portal?
Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
- View health information
- Submit messages to your Primary Care Manager for appointment requests
- Communicate securely with providers
- Request Pharmacy Refills
What does this mean for me?
MHS GENESIS Patient Portal has replaced TRICARE Online, including the patient portal and secure messaging at this facility.
Search key word is "Novosel" when searching for listing of Lyster Providers or Services.
Accessing the MHS GENESIS Patient Portal:
You need to have accessed care at a site using MHS GENESIS. This can be as simple as filling a prescription at Lyster Army Health Clinic, or having an appointment with your provider in the clinic.
All active duty personnel have a record of care established in MHS GENESIS during inprocessing at Fort Novosel.
You will need to establish a DS Logon account by creating a username and password at the following website: https://www.dmdc.osd.mil/identitymanagement.
*Please note: The process of completing the online application to establish a DS logon account takes approximately 10 minutes and some of questions may seem intrusive, but it’s to protect your information. The intent of asking for this level of information is to eliminate the chance of unauthorized access to your health information. This application only needs to be done once to establish your account. Active duty and any other personnel with a common access card, or CAC, may use that to login through the DS Logon site.
Note: All sponsors should validate “Relationship” settings to ensure spouses can select and view their dependent’s portal in their Patient Portal. To update visit: https://www.dmdc.osd.mil/identitymanagement.
Establishing a DS LOGON and accessing the MHS GENESIS Patient Portal
To create and then access the MHS GENESIS Patient Portal, visit https://my.mhsgenesis.health.mil/.
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If you do not have a common access card (CAC) or a MyPay account, you will need to create a DS Logon account to access the MHS GENESIS Patient Portal.
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To ensure MHS GENESIS can confirm your identity and provide the highest levels of cyber security and safeguards of your health information, you will be required to complete a brief verification process. You will be provided 3 minutes to complete a 4-question quiz to verify your identity. Responses may include providing your DoD ID number (found on your military ID Card), and some personal information including financial questions, past addresses, etc.
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You will create your MHS GENESIS Patient Portal password in the online registration process. A new password will need to be created every 180 days
For questions about the DS Logon or Technical Issues
Note: When using a non-Department of Defense (DoD) computer, you may receive an error message. Click “Proceed” or “Continue” to access the MHS GENESIS Patient Portal. Although you receive the error message, your MHS GENESIS Patient Portal is secure.
For questions about enrollment
Contact Lyster Army Health Clinic at 334-255-7732
Patient Portal Eligibility and Adult Proxies
.• Access to Patient Portal information is dependent on DMDC OS Logon permissions.
• Beneficiaries may grant permission to family members for access to medical information, by going to Managing Relationships in DS Logon via
https://www.dmdc.osd.mil/identitymanagement/app/login
• The Department of Defense allows proxy access for situations where the beneficiary cannot access or provide consent for access. Legal documentation is required. See the OS Logon Frequently Asked Questions for additional information.
Accessing Medical Records
• Beneficiaries may access their and their family members' medical records via the Patient Portal, subject to OS Logon permissions.
• Beneficiaries may visit their military hospital or clinic and request the records in person.
• Beneficiaries may coordinate with their military hospital or clinic to submit a request via postal mail or email.
Patient Portal Permissions
Ages 18+: If eligible, may create their own DS Logon account and be able to access the Patient Portal.
Ages 0-12: Only sponsors, parents, or guardians (Proxies) are granted access to a child's record.
Ages 13-17: Only sponsors, parents, or guardians are granted access to a limited set of the teenager's records such as appointments, secure messages, immunizations, and allergy information. Sensitive clinical information is restricted from view in accordance with State Laws and the Health Insurance Portability and Accountability Act (HIPAA).
Beneficiaries with special health care needs: Proxies may be granted access in accordance with DOD guidelines.
Active Duty/National Guard/Reserve: May access the Patient Portal with a valid DS Logon account.
Retirees: May access the Patient Portal with a valid DS Logon account.
Veterans with a continuing affiliation to the DOD: May access the Patient Portal with a valid DS Logon account.