Wed. Dec 24:  Christmas Eve Holiday - Closed entire day
Thurs., Dec 25:  Christmas Day Holiday -  Closed entire day
Fri. Dec 26:  Holiday - Closed entire day
Thurs., Jan 1:  New Year's Day Holiday - Closed entire day
Fri., Jan 2:  Minimal Manning Day - Closed from 12:00 p.m. – 4:15 p.m.

Getting Care

Exceptional Family Member Program

The EFMP is a mandatory enrollment program, based on carefully defined rules. EFMP works with other military and civilian agencies to provide comprehensive and coordinated medical, educational, housing, community support and personnel services to Families with special needs. EFMP enrollment works to ensure that needed services are available at the receiving command before the assignment is made. The EFMP operates I.A.W. AR 608-75.
 
An Exceptional Family Member is a dependent, regardless of age, that requires medical services for a chronic condition; receives ongoing services from a specialist, has behavioral health concerns /social problems/ psychological needs; receives education services provided on an Individual Education Program (IEP), or a Family member receiving services provided on an Individual Family Services Plan (IFSP).

Family Member Travel Screening (FMTS) Checklist
EFMP Enrollment Checklist

Hours of Operation
Monday:  Closed for Administrative/medical reviews and packet processing.
Tuesday:  Appointment only: 8 a.m. to 3 p.m. (no walk-ins)
Wednesday:  Walk-in from 8 a.m. to 3 p.m.
Thursday:  Walk-in from 8 a.m. to 2:30 p.m. - Last Thursday of the month Walk-in from 8 a.m. to 11:30 a.m.
Friday:  Closed for Administrative/medical reviews and packet processing.
 
Closed 11:30 a.m. to 4:15 p.m. on the 3rd Wednesday of each month for training.
 Email:  usarmy.rucker.medcom-lahc.list.efmp@health.mil
 

 **UPDATED: 20 NOVEMBER 2025** 

If your EFMP or Family Member Travel Screening (FMTS) package was not completed by 21 October it was restarted to step 1.  

**Action Required: ** 

Service (SMs) and/or Family Members (FMs), log into E-EFMP and migrate your packages. 

Steps to migrate previously open FMTS or EFMP case in Enterprise-EFMP (E-EFMP): 

  1. Service Member (SM) logs into E-EFMP (https://efmp.army.mil/) 

  1. SM clicks on "Migrate Case". 

  1. The site redirects you to the case history. 

  1. Scroll all the way down and look on the right side of that new page. 

  1. Select "Continue Review". 

  1. Follow the prompts on each screen. 

  1. SM has enters their digital signature and presses "submit to MPD" or “submit to MTF CC” or “submit to Family Member”. 

FMTS  - status showing it is at MPD will read:  "The Family members selected for travel are ready to be reviewed by the servicing MPD." 

EFMP – status should state that package is with adult Family Member or EFMP MTF Case Coordinator (MTF CC). 

If you are unable to log into EFMP 2.0 please: 

1. Clear your browser cache and cookies 

2. Close and restart your browser 

3. If the issue persists, switch browsers – I’ve personally had better success with Microsoft Edge than with Google Chrome.  

If you do not see your EFMP or FMTS package, please submit an E-EFMP Helpdesk Ticket.

Reach Out for Assistance: Please contact the EFMP medical office at usarmy.rucker.medcom-lahc.list.efmp@health.mil or by calling 1-334-255-7431 / 7124. 

Enterprise EFMP (E-EFMP)

The new digital platform streamlines enrollment, makes assignment coordination and family support access easier, and synchronizes all aspects of care for families with special needs. 

Click here to visit the E-EFMP Site.
 

Key features of the new E-EFMP system include:
.         Automated DD Form 2792 (Family Member Medical Summary) enrollment and overseas family screening process.
.         A case management component that allows Soldiers and families to initiate and monitor career long EFMP enrollment - including paperwork storage so no more carrying documents.
.         A forum feature which allows EFMP families to connect, share information, and create an online community.
.         Mobile capability with 24/7 access to the E-EFMP, compatible with both the iPhone and Android
.         Centralized content management
.         DS Login, multi-factor authentication and/or Common Access Card accessible

Contact a Representative

To find an EFMP representative, visit the Military Installations website.

Contact Us

Phone

334-255-7431
334-255-7124

Hours

Monday:
Closed for Administrative/medical reviews and packet processing

Tuesday:
Appt only: 8 a.m. to 3 p.m. (no walk-ins)

Wednesday:
Walk-in from 8 a.m. to 3 p.m.

Thursday:
Walk-in from 8 a.m. to 2:30 p.m.
Last Thursday of the month Walk-in from 8 a.m. to 11:30 a.m.

Friday:
Closed for Administrative/medical reviews and packet processing

Closed 11:30 a.m. to 4:15 p.m. on the 3rd Wednesday of each month for
training.

Location

301 Andrews Ave.
Fort Rucker, AL 36362

Don’t forget to keep your family’s information up to date in DEERS!