Patient Relations
Patient Advocate
The Patient Advocacy Office serves as a liaison between patients or their families and Lyster Army Health Clinic staff. As your representative, they assist you or members of your family to find solutions to problems or misunderstandings, voice concerns, obtain timely and relevant information or offer compliments and make suggestions.
Most problems and concerns are best resolved in the department, clinic or area providing care for you or your family. Therefore, it is suggested that you first talk with the Head Nurse (HN) and Noncommissioned Officer-in-Charge (NCOIC) or Officer-in-Charge (OIC). If you still have concerns, please visit the patient advocate. They will work on your behalf to address your concerns and find the best solution.
Lyster's Patient Advocate: Office is located in room E113 (located near Starbucks at the front of the clinic). You can also contact the Patient Advocate by phone at 334-255-7229 or by email at usarmy.novosel.medcom-lahc.list.patient-rep@health.mil.
Interactive Customer Evaluation (ICE)
Let us know how we are doing. Leave an ICE comment about your recent experience at Lyster Army Health Clinic.
ICE is a web-based tool that collects your feedback on services at this facility.
Our facility is accredited by the Joint Commission.
Patient and Family Partnership Council (PFPC)
What is the PFPC?
The PFPC is a council comprised of patient advisors who work in collaboration with our facility to enhance the quality of care and patient experience at Lyster Army Health Clinic.
Advisors are asked to give feedback on their experiences as a patient/family member and help plan changes to improve how we care for patients; patient/family advisors provide a voice that represents all patients and families of patients who receive care at Lyster Army Health Clinic.
What do advisors do?
Patient and family advisors:
- Help develop or review informational materials for patients and family members.
- Help improve patient safety and the prevention of medical errors
- Help improve the patient and family role in care decision making.
- Help educate or train staff and clinicians
- Provide feedback on/help to improve clinic policies, staff and clinician practices, programs, or facilities.
- Sharing stories about their care experience in training sessions for nurses, doctors, and other clinic staff.
The advisory council meets once quarterly for approximately 1 hour (virtually and/or in person).
What skills do advisors need?
- Listen and share their opinions respectfully
- Think about ways to improve health care
- Work well with others
You do not need any special qualifications to be an advisor. We will provide any training that you need.
For more information about becoming an advisor please contact our Patient Advocate at 334-255-7229