Medical In & Out Processing

In Processing Instructions: 

In Processing Instructions: Please read and follow the directions below. Steps 1 thru 6 are arranged in order to ensure a smooth process.  If you have questions after you complete all the steps, please call 334-255-7974 or 7732. If you would like to talk with someone from Lyster, a representative will be at building 5700 every duty day, between 7:45 a.m. and 8:00 a.m. in room 282. 

 

• Step 1. Update DEERs:  Ensure your record is updated and current; your local unit, home address, phone, and email address. If DEERs does not have the best contact information for you and your family, it will delay your medical registration. DEERs office is located at building 5700, DEERs/ID Card section, call 800-538-9522 or https://milconnect.dmdc.osd.mil/milconnect 
   
• Step 2. Assign Provider/Primary Care Manager (PCM):  Call TRICARE at 800-444-5445, listen and follow the prompts, say Beneficiary; “Let’s continue, how can I help you” state I would like a new Primary Care Manager or PCM, option 1, Enter SSN or Benefits Number;  birthdate; a TRICARE representative will answer. All Flight Active Duty, including “temp AD orders” and flight students, will be assigned to  a flight surgeon. Please have your UIC ready to provide to the TRICARE representative and be sure to specify if you are flight or non-flight.   If your dependents relocated with you, ask TRICARE to assign them too. Prime Beneficiaries will be assigned to Team Courage or Team Integrity. 
   
• Step 3. Patient Registration for LAHC:  Your completed New Patient Medical Worksheet will be returned to the clinic by the Enrollment Coordinator for registration, or Alpha Roster sent from Unit or staff duty personnel.  Service Member needs to ensure name, DoD ID, DOB, and telephone number is clear and legible.  If you received a DD form 877 or DD form 2138 from your previous duty station, please email to Medical Records at: usarmy.rucker.medcom-lahc.list.release-of-information@health.mil 

• Step 4. MHS Genesis:  https://patientportal.mhsgenesis.health.mil; log in or create access using the DS Logon 24 hours, 7 days a week to view health record, communicate securely with providers, request prescription renewals and more.  DS Logon:  Access to military websites without CAC or CAC card reader. Register (Need An Account), Activate, Upgrade, look up your Username or reset your Password at https://myaccess.dmdc.osd.mil   
   
• Step 5. Medical In Processing Email/Lyster Staff:  Send a “valid” email to usarmy.rucker.medcom-lahc.list.mcd-virtual-in-out-processing@health.mil with your DoD ID and phone number in the body of the email and in the Subject line put: In Processing, “Your Last Name”.   
  • NOTE:  You may use a military or civilian email, please ensure the email address is “valid/turned on”. 

• Step 6.  After you have completed Steps 1-5 (see above), MEDPROs/Medical Facility; TRICARE; Behavioral Health/SUDCC, FAP and EFMP will complete your in processing virtually. The Lyster Staff will reply to your email, stating your Medical In Processing is complete within 3 business days. You will then be checked in and given instructions for “signing off” your post checklist. Please PRINT ALL returned emails pertaining to Step 5. You are required to turn in the printed emails with your Post In Processing Checklist, or be ready to show your confirmation emails from your smart device. They will be used to verify/confirm that you have completed every step of the Virtual Medical In Processing and will take the place of a signature.  NOTE:  You may receive more than one email from a Lyster Staff member(s), confirming completion or further instructions that will assist with your Medical In Processing. IF you DO NOT hear from anyone within 24 hours after you send the email, please resend by using the instructions in Step 5. 

PCS Medical Out Processing Instructions:  

PCS Medical Out-Processing Instructions: You must complete all steps in order. Please visit the https://lyster.tricare.mil/Getting-Care/Medical-In-Out-Processing to use the active links or phone numbers identified in the steps below OR scan the QR code provided at the bottom.  Please read and follow directions below. “IF” you have questions, call 334-255-7732. NOTE:  Please DO NOT come to LAHC for signatures or to speak to anyone for In Processing questions, all contact information is listed on this page. 

• Step 1. Medical Out Processing:  Send an email to; usarmy.rucker.medcom-lahc.list.mcd-virtual-in-out-processing@health.mil In the Subject Line: type “PCS, Last name” and in the email body type: “your name, DoD ID number, next duty location, and a valid telephone number” and no other identifying information. LAHC team members will reply within 24 hours; replies will come from MEDPROs/Medical Facility, Patient Administration, Behavioral Health, SUDCC, FAP, and EFMP. 
• Step 2. Update DEERs: Ensure your record is updated and current; your local work and home addresses, your phone and email addresses. If DEERs does not have the best contact information for you and your family, it will delay your medical registration. DEERs office is located at building 5700, DEERs/ID Card section, call 800-538-9552 or https://milconnect.dmdc.osd.mil/milconnect 
   
• Step 3.  Call TRICARE: Once you Check in at your new Duty Station call TRICARE to make changes to your enrollment. PCSing is a Qualifying Life Event (QLE). A QLE allows you and your eligible family members to enroll in or change your TRICARE health plan outside of TRICARE Open Season.  Call the TRICARE contractor to change your region and PCM. 

Medical Records: Patient Administration will ensure your Medical Records will be forwarded to your next duty location. 

  ***Advisory*** For Service Members; upon completion of steps required, you may require a mandatory medical appointment and will be notified by a phone call or email from a LAHC Team Member. 

Retirement, ETS or Separation 

Separation Health Physical Exam (SHPE), Medical Out-Processing Instructions for Retirement, ETS or Separation:  You must complete all steps in order. Please visit the  https://lyster.tricare.mil/Getting-Care/Patient-Administration to use the active links or phone numbers identified in the steps below. Please read and follow directions below. If you have questions, call 334-255-7732. NOTE: Please do not come to LAHC for signatures or to speak to anyone for In Processing questions, all contact information is listed on this page. 

• Step 1. Soldier is within 30 days of separation or terminal leave. 

• Step 2. Soldier calls Central Appointment Line at 1-800-261-7193, option. 1. They are available Monday – Friday 0700-1600 and Soldier requests Part 1 appointment for a Retirement or separation physical. 

• Step 3. Soldier attends and completes the Part 1 separation physical and then will leave with an Appointment for a Part 2 Retirement or separation Physical with PCM to finalize the physical. 

• Step 4. Update DEERs: Ensure your record is updated and current; your local work and home addresses, your phone and email addresses. If DEERs does not have the best contact information for you and your family, it will delay communication. DEERs office is located at building 5700, DEERs/ID Card section, call 800-538-9552 or https://milconnect.dmdc.osd.mil/milconnect  

• Step 5. Medical Out Processing:  Send an email to usarmy.rucker.medcom-lahc.list.mcd-virtual-in-out-processing@health.mil  Subject Line type “Out Processing” and specify “SHPE/ETS” OR “Retirement”, “Last name” and in the email body type “your name, DOD ID number and a valid telephone number” and no other identifying information. Please attach a copy of your Our Processing Orders. LAHC team members will reply within 24 hours; replies will come from MEDPROs/Medical Facility, Patient Administration, Behavioral Health, SUDCC, FAP, Physical Exams and EFMP.   

• Step 6. Call TRICARE: After retirement, service members and their families have several TRICARE options for continued health coverage. Upon retirement, you'll experience a TRICARE Qualifying Life Event (QLE), which allows a 90-day window to enroll in a retiree health plan. You'll need to actively enroll in a plan to maintain coverage for civilian care, and you'll pay retiree costs.  

***Advisory*** For Service Members; upon completion of steps required, you may require a mandatory medical appointment and will be notified by a phone call or email from a LAHC Team Member. 

Medical Records Request:  Please email: usarmy.medcom-lahc.list.release-of-information@health.mil with your name, DoD ID, and a copy of your separation or retirement orders.  

Medical Records and Medical Release of Information:  If your dependents are 14 and older, they must have a signed DD Form 2870, Medical Release of Information on file with LAHC Patient Administration/Medical Records for spouses, parents, or guardians to access medical records or appointments for their dependents. For additional Information, please visit the LAHC website, at https://lyster.tricare.mil/Getting-Care/Patient-Administration or call 334-255-7835.  Monday – Friday from 7:30 a.m. to 4 p.m.. 

Medical Records Request, Patient Administration:  To request a copy of your medical records, please visit https://lyster.tricare.mil/Getting-Care/Patient-Administration complete the form provided on the site, then fax or email to the address/number shown and we will virtually assist you obtaining what your need. 

Patient Administration: REGISTRATION and REGISTRATION UPDATES:  If you and/or your family members need to register and/or update your registration for LAHC, please call 334-255-7835  Monday-Friday, 7:30 a.m. to 4 p.m.. 

Referral information:  https://www.humanamilitary.com Track and print your referrals after TRICARE has approved and assigned the Network Provider with Beneficiary self-service log in/DS log in. 

DS Logon:  Access to military websites without CAC or CAC card reader. Register (Need An Account), Activate, Upgrade, look up your Username or reset your Password at https://myaccess.dmdc.osd.mil  For additional information about a DS Log in visit https://myaccess.dmdc.osd.mil/identitymanagement/content/1251/load.do