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Getting Care

Medical In & Out Processing

In Processing Instructions:  Please read and follow the directions below. Steps 1 thru 7 are arranged in order to ensure a smooth process and the individual links or phone numbers have been included as well. “IF” you have questions after you complete all of the steps, please call 334-255-7038 or 334-255-7732. Or “IF” you would like to talk with someone from Lyster, a representative will be at building 5700 every duty day, between 0745 and 0815 in room 282. NOTE:  For your safety, the Virtual Medical In and Out Process has been established to limit face to face contact. Additionally, the Contact Information for a specific section is located to the right of this page or within other areas of the Lyster Army Health Clinic Website

Step 1. Update DEERs:  Ensure your record is updated and current; your local unit and home addresses, your phone and email addresses. If DEERs does not have the best contact information for you and your family, it will delay your medical registration. DEERs office is located at building 5700, DEERs/ID Card section, call 800-538-9552 or https://milconnect.dmdc.osd.mil/milconnect

Step 2. Assign Provider/Primary Care Manager (PCM): Call TRICARE at 800-444-5445, listen and follow the prompts, say “Beneficiary”, “Let’s continue how can I help you” state I would like a new Primary Care Manager or PCM, option 1, Enter SSN or DOD ID, birthdate, a TRICARE representative will answer. All Active Duty, including “temp AD orders” will be assigned to Team Respect, using last 2 of your last 4 (SSN):  00-25=MAJ Ball, L.; 26-50= MAJ Souza, D.; 51-75= Ms. Johnson, E.; 76-99= Mr. Sallis. If your dependents relocated with you, ask TRICARE to assign them too. Prime Beneficiaries will be assigned to Team Courage or Team Integrity at LAHC.

Step 3. Patient Registration for LAHC:  You will be registered via telephonically, call 334-255-7835 or Alpha Roster sent from Unit or staff duty personnel.  Service Member needs to ensure name, DOD ID, LAST 4 OF SSN, DOB and telephone number is clear and legible.  If you received a DD form 877 or DD form 2138 from your previous duty station, please email to Medical Records at: usarmy.rucker.medcom-lahc.list.release-of-information@mail.mil

Step 4. TRICARE Online (TOL):  https://www.tricareonline.com; log in to create or update your account Profile and ensure your Military Treatment Facility (MTF) is AHC Lyster-Rucker.  TOL is 24 hours, 7 days a week access to your medical care. Make your own appointments, virtual, same day and future, request medication refills, view lab results, x-ray reports and so much more.

Step 5. Secure Messaging:  https://app.tolsecuremessaging.com; log in and update your Provider and Account information OR register an account, add your Provider from Step 2 and verify your email (email verification does not have to be done today). This portal allows you to communicate with your Provider/PCM and medical team, using “Secure Messaging”. Message your provider to discuss medical, administrative concerns, upload documents and photos for additional medical consultations and information. For issues or concerns with log in or registration, please contact the Secure Messaging support team directly, 24 hours a day at 866-309-4138. 

Step 6. MEDPROs/Medical Facility:  Send an email to usarmy.rucker.medcom-lahc.list.mcd-virtual-in-out-processing@mail.mil with your DOD ID and phone number in the body of the email and the Subject:  In Processing, Your last name. Please ensure to send your information with a valid email, the clinic will reply to this email with further instructions and you will have to show these emails to the In Processing team at building 5700, when you are ready to turn in your post in processing checklist. Please click the link below for MEDPROS In-Processing Instructions.

Step 7.  Completing your Virtual Medical In Processing:  After you have complete Steps 1-6 (see above) and/or Lyster has received an Alpha Roster from your unit, MEDPROs/Medical Facility; TRICARE, Behavioral Health, SUDCC, FAP, Physical Exams and EFMP will complete your in processing virtually. You will receive an email by Secure Messaging, Step 5, stating your Medical In Processing is completed and instructions for signing your checklist. You will annotate “Completed Virtual In Processing (VIP) Steps 1-7” on your checklist in blocks 13.) Medical Facility, 14.) TRICARE and 15.) Behavioral Health and the email can be used to verify you have completed In Processing for you units. NOTE:  You may receive more than on email from a Lyster Staff member(s), confirming completion or further instructions that will assist your Medical In Processing.

***Advisory*** For Service Members; upon completion of steps required, you may require a mandatory medical appointment and will be notified by a phone call or email from an LAHC Team Member.

 

PCS Medical Out Processing Instructions:  Please read and follow the directions below. Steps 1 thru 2 are arranged in order to ensure a smooth process and the individual links or phone numbers have been included as well. “IF” you have questions after you complete all of the steps, please call 334-255-7038 or 334-255-7732. Or “IF” you would like to talk with someone from Lyster, a representative will be at building 5700 every duty day, between 0745 and 0815 in room 282. NOTE:  For your safety, the Virtual Medical In and Out Process has been established to limit face to face contact. Additionally, the Contact Information for a specific section is located to the right of this page or within other areas of the Lyster Army Health Clinic Website

Step 1. Update DEERs:  Ensure your record is updated and current; your local work and home addresses, your phone and email addresses. If DEERs does not have the best contact information for you and your family, it will delay your medical registration. DEERs office is located at building 5700, DEERs/ID Card section, call 800-538-9552 or https://milconnect.dmdc.osd.mil/milconnect

Step 2. Medical Out Processing:  Send an email to usarmy.rucker.medcom-lahc.list.mcd-virtual-in-out-processing@mail.mil; Subject Line type “PCS, Last name” and in the email body type your name, “DOD ID number, next duty location and a valid telephone number and no other identifying information”. LAHC team members will reply within 24 hours; replies will come from MEDPROs/Medical Facility, Patient Administration, TRICARE, Behavioral Health, SUDCC, FAP, Physical Exams and EFMP. Please click the link below for MEDPROS In-Processing Instructions.

Medical Records:  Patient Administration will ensure your Medical Records will be forwarded to your next duty location.

***Advisory*** For Service Members; upon completion of steps required, you may require a mandatory medical appointment and will be notified by a phone call or email from an LAHC Team Member.

 

Separation Health Physical Exam (SHPE), Medical Out Processing Instructions for Retirement, ETS or Separation:  Please read and follow the directions below. National Guard/Reserves coming off of Active Duty (AD) Orders, ONLY Steps 1 and 2 is mandatory, unless you have been seen and have medical care established at LAHC while on AD. ALL others, Steps 1 thru 5 are arranged in order to ensure a smooth process and the individual links or phone numbers have been included as well. “IF” you have questions after you complete all of the steps, please call 334-255-7038 or 334-255-7732. Or “IF” you would like to talk with someone from Lyster, a representative will be at building 5700 every duty day, between 0745 and 0815 in room 282. NOTE:  For your safety, the Virtual Medical In and Out Process has been established to limit face to face contact. Additionally, the Contact Information for a specific section is located to the right of this page or within other areas of the Lyster Army Health Clinic Website

Step 1. Update DEERs:  Ensure your record is updated and current; your local work and home addresses, your phone and email addresses. If DEERs does not have the best contact information for you and your family, it will delay communication. DEERs office is located at building 5700, DEERs/ID Card section, call 800-538-9552 or https://milconnect.dmdc.osd.mil/milconnect

Step 2. Medical Out Processing:  Send an email to usarmy.rucker.medcom-lahc.list.mcd-virtual-in-out-processing@mail.mil; for Subject Line type “PCS, Last name” and in the email body type your name, “DOD ID number and a valid telephone number and no other identifying information”. LAHC team members will reply within 24 hours; replies will come from MEDPROs/Medical Facility, Patient Administration, TRICARE, Behavioral Health, SUDCC, FAP, Physical Exams and EFMP.                    

Step 3. Soldier is within 30 days of separation or terminal leave.

Step 4. Soldier calls Central Appointment Line at 1-800-261-7193, option. 1. They are available Monday – Friday 0700-1600 and Soldier requests Part 1 appointment for a separation physical.

Step 5. Soldier attends and completes the Part 1 separation physical and then will leave with an Appointment for a Part 2 Separation Physical with PCM to finalize the physical. Please click the link below for MEDPROS In-Processing Instructions.

Medical Records Request:  Please email usarmy.rucker.medcom-lahc.list.release-of-information@mail.mil with your name, DODID, and a copy of your separation or retirement orders.     

***Advisory*** For Service Members; upon completion of steps required, you may require a mandatory medical appointment and will be notified by a phone call or email from an LAHC Team Member.
 

To leave feedback or recommendations to the process, feel free to contact us via email at

 

Contact Information

Clinic Hours:

Monday-Friday, 0730-1615; closed weekends, holidays, and every 3rd Wednesday at noon. NOTE: Lyster is NOT an ER/Urgent Care facility. LIFE, LIMB OR EYESIGHT; Call 911 or go to the nearest Emergency Room.

Sick Call (Active Duty Service Members with Acute Issues Only):

Monday-Friday, 0600 - 0630; closed weekends and holidays.  NOTE:  Acute injuries and illnesses ONLY. Anything older than 72 hours, please make an appointment with your provider

Pharmacy Services:

All prescriptions and OTC requests should be submitted to the pharmacy by filling out a drop off form. Please see our website and FaceBook page for instructions and up to date information. Drop off forms can be found on the Lyster website and on TOL under the Appointments button. Drive-thru hours are Monday-Friday 0730-1615.

Central Appointment Line

800-261-7193, option 1 for virtual, face to face or specialty appointment requests, telephone consultations or Provider messages. Monday – Friday from 0700 to 1600. 

Tricare Nurse Advice Line (NAL):

1-800-874-2273, if the clinic is closed or you are out of the Lyster area, traveling or on leave. The NAL will determine your place of care; ER, Urgent Care (UC) or schedule appointment at Lyster. *** (Mandatory for Active Duty Service Members to call 800-261-7193, option 1 and report ER or Urgent Care visits.

Referral Information:

https://www.humanamilitary.com Track and print your referrals after TRIACRE has approved and assigned the Network Provider with Beneficiary self-service log in/DS log in.

DS Log in:

Access to military websites without CAC or CAC card reader. Register (Need An Account), Activate, Upgrade, look up your Username or reset your Password at https://myaccess.dmdc.osd.mil.

For additional information about a DS Log in Click Here.

Medical Records and Medical Release of Information: 

If your dependents are 14 and older, they must have a signed DD Form 2870, Medical Release of Information on file with LAHC Patient Administration/Medical Records for spouses, parents, or guardians to access medical record or appointments for their dependents. For additional Information, please visit the Patient Administration website, or call 334-255-7835.  Monday – Friday from 0730 to 1600.
Don't forget to keep your family's information up-to-date in DEERS.