Laboratory

LABORATORY CLIENT SERVICES
 
What we do: 

• Specimen drop off
• Patient collection instructions and supplies
• Blood Collection (Phlebotomy)

Who we serve:
Beneficiaries eligible for care.  Bring your military identification card with you to the lab.

1. Patients seen by a LAHC provider: Electronic or written orders required
2. Patients from outside providers: Written orders are required
3. Walk in testing available for: 

• HIV: Active Duty readiness only
• Pregnancy test (urine only): You must do one of the following:

1. Send a secure message through MHS GENESIS to your Primary Care Manager (PCM).
2. Contact the appointment line at (800) 261-7193 and leave a message to your PCM. 
3. Go to the Primary Care Clinic and leave a message for your PCM at the front desk.

TESTING AND SHIPPING SECTIONS
 
What we do:

• Perform a wide range of testing in chemistry, serology, hematology and urinalysis
• Refer specialized tests to reference laboratories
• Report results to the ordering HCP.

LABORATORY RESULTS
You care team should contact you with results.  Other options include:

1. Log in to MHS GENESIS Patient Portal at https://patientportal.mhsgenesis.health.mil. A CAC or DS Logon is needed to access the patient portal. 
2. Send a secure message to the ordering PCM through using MHS GENESIS Patient Portal. 
3. Call the patient appointment line at (800) 261-7193 and leave a message for your PCM. 
4.  Place a request through the Patient Administration Department (PAD) to receive a copy of your record or have your record sent to another PCM.  

YOUR LABOARTORY TEAM

The Lyster Army Health Clinic Laboratory team are pleased to be of service to you. The team is composed of military and civilian professionals in the following disciplines:

Laboratory Medical Director:
A Board Certified Pathologist who has sole technical oversight and responsibility for the laboratory (off-site).

Clinical Laboratory Scientists:
Certified laboratory professionals responsible for daily oversight of laboratory operations. This group consists of the Laboratory Manager, Quality Assurance Manager and Section Lead Technologists.
 
Medical Laboratory Technicians: Certified laboratory professionals performing moderate and high complexity testing in all areas of laboratory medicine.
 
Medical Technician/Phlebotomists: Certified phlebotomists on the front line who collect specimens directly from patients. 

CUSTOMER SERVICE
Customer Satisfaction is our priority!

There are several ways to provide feedback.
ICE: Interactive Customer Evaluation system comment.  This system is web-based and can be accessed at https://ice@disa.mil.
JOES: Randomly selected patients will receive a Joint Outpatient Experience Survey following an appointment.  Please take a few minutes to complete and return the survey.  Question #22 pertains to your overall experience with the laboratory.
Patient Advocate: Contact the LAHC Patient Advocate and let them know about your experience.
Lab Leadership Team:  Ask to speak to the Lab Manager, Lab NCOIC or Lab QA Manager.  We are here to help you anytime.