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Health Services

Laboratory

The Department of Pathology at Lyster Army Health Clinic offers laboratory services to all active duty military and eligible beneficiaries.
The laboratory is accredited by the College of American Pathologists (CAP)
CAP Accreditation ensure that we:

  • Maintain accuracy of test results and ensure accurate patient diagnosis
  • Meet required standards from CLIA, FDA and OSHA. CAP requirements commonly exceed the standards, bolstering patient care and safety.
  • Manage rapidly evolving changes in lab  medicine and technology
  • Exchange ideas and best practices among lab medicine peers
  • Offer professional development and learning opportunities for lab staff
LABORATORY CLIENT SERVICES
 
What we do: 
  • Specimen drop off
  • Patient collection instructions and supplies
  • Blood Collection (Phlebotomy)
Who we serve:
Beneficiaries eligible for care.  Bring your military identification card with you to the lab.
  1. Patients seen by a LAHC provider: Electronic or written orders required
  2. Patients from outside providers: Written orders are required
  3. Walk in testing available for: 
  • HIV: Active Duty readiness only
  • Pregnancy test (urine only): You must do one of the following:
  1. Send a secure message through TOL to your Health Care Provider (HCP).
  2. Contact the appointment line at (800) 261-7193 and leave a message to your HCP. 
  3. Go to the Primary Care Clinic and leave a message for your HCP at the front desk.
TESTING AND SHIPPING SECTIONS
 
What we do:
  • Perform a wide range of testing in chemistry, serology, hematology and urinalysis
  • Refer specialized tests to reference laboratories
  • Report results to the ordering HCP.
LABORATORY RESULTS
You care team should contact you with results.  Other options include:
  1. Log in to TRICARE® online (TOL) Patient Portal: www.tricareonline.com
  2. Send a secure message to the ordering HCP through using TOL. 
  3. Call the patient appointment line at (800) 261-7193 and leave a message for your HCP. 
  4.  Place a request through the Patient Administration Department (PAD) to receive a copy of your record or have your record sent to another HCP.  
YOUR LABOARTORY TEAM

The Lyster Army Health Clinic Laboratory team are pleased to be of service to you. The team is composed of military and civilian professionals in the following disciplines:

Laboratory Medical Director:
A Board Certified Pathologist who has sole technical oversight and responsibility for the laboratory (off-site).

Clinical Laboratory Scientists:
Certified laboratory professionals responsible for daily oversight of laboratory operations. This group consists of the Laboratory Manager, Quality Assurance Manager and Section Lead Technologists.
 
Medical Laboratory Technicians: Certified laboratory professionals performing moderate and high complexity testing in all areas of laboratory medicine.
 
Medical Technician/Phlebotomists: Certified phlebotomists on the front line who collect specimens directly from patients. 

CUSTOMER SERVICE
Customer Satisfaction is our priority!

There are several ways to provide feedback.
ICE: Interactive Customer Evaluation system comment.  This system is web-based and can be accessed at https://ice@disa.mil.
JOES: Randomly selected patients will receive a Joint Outpatient Experience Survey following an appointment.  Please take a few minutes to complete and return the survey.  Question #22 pertains to your overall experience with the laboratory.
Patient Advocate: Contact the LAHC Patient Advocate and let them know about your experience.
Lab Leadership Team:  Ask to speak to the Lab Manager, Lab NCOIC or Lab QA Manager.  We are here to help you anytime.

LAHC Lab Brochure (Click Here)



 

Contact Us

Hours:

Mon - Fri: 7:00 a.m. - 4:00 p.m.

Telephone Number(s):

(334)-255-7063

Location:

301 Andrews Ave.
Fort Rucker, AL 36362

Don't forget to keep your family's information up-to-date in DEERS.