Frequently Asked Questions (FAQs)

According to the CDC, anyone contracting a respiratory illness should not assume it is novel coronavirus; it is far more likely to be a more common malady. However, patients with COVID-19 symptoms should seek medical care.
Beneficiaries who believe they have symptoms caused by COVID-19 (fever greater than 100.4, cough, shortness of breath) are asked contact the Military Health System Nurse Advice Line (NAL) at MHSNurseAdviceLine.com for a web or video chat, at 1-800- 874-2273, option 1. Nurses will ask them questions about their medical symptoms and their travel history to determine if they should be screened by hospital personnel for consideration of testing. You can also call LAHC's Appointment Line 1-800- 261-7193 option 8 to speak with a nurse or use the TRICARE Online (TOL) Secure Messaging. If you are enrolled to a TRICARE network provider, please call your doctor's office. For general information about #COVID19, please visit https://www.tricare.mil/coronavirus

COVID-19 Symptoms may include:  Fever or Chills  Cough  Shortness of breath or difficulty breathing  Fatigue  Muscle or body aches  Headache  New loss of taste or smell  Sore throat  Congestion or runny nose  Nausea or vomiting  Diarrhea

Yes

We are testing those that meet CDC criteria.

Lyster services are only available to Active Duty and beneficiaries.

Yes. Initial/Acute appointments continue with face to face appointments. Routine visits remain virtual. Group therapy virtually in FAP Clinic.

Patients calling for COVID-19 symptoms should call the Military Health System Nurse Advice Line at 1-800-TRICARE, option 1. That’s 1-800-874-2273, option 1. This line is available 24/7. All other patient's should continue to call Lyster Army Health Clinic appointment line at 1-800-261-7193 or use the TRICARE Online (TOL) Secure Messaging. For all Emergencies – call 911.

Yes. At this time, the clinic remains open and has implemented a brief health screening for anyone entering the clinic. This system is based off guidance from the CDC recommending that healthcare facilities screen patients and visitors for symptoms of acute respiratory illness (e.g., fever, cough, difficulty breathing) before entering a healthcare facility.

In order to limit exposure for patients, staff and for the community, the clinic has instructed patients to limit guests to only patients needing assistance or 1 parent of a child with an appointment enter the clinic.

Regional health commands are ensuring Army medical labs are coordinating with state and local departments of health, the Defense Health Agency, U.S. Army Medical Command and the CDC to ensure rapid collection and processing of potential COVID-19 patient samples. Army medical lab personnel are familiar with the Emergency Use Authorization (EUA) for the COVID-19 diagnostic testing provided by the CDC and are establishing appropriate processes for collection and testing of clinical specimens.

The Department of Health and Human Services’ Centers for Disease Control and Prevention is the federal government's lead for the response to COVID-19. Army medical facilities follow all CDC guidelines and will report to the appropriate county health departments any potential COVID-19 patients. Army medical facilities continually train and prepare to deal with emergent issues.

Additional resources: In cooperation with Governor Kay Ivey's Office, the Alabama Department of Public Health has created these Stay at Home Frequently Asked Questions for Individuals: https://alabamapublichealth.gov/infectiousdiseases/assets/cov-stay-at-home-faq-ind.pdf
Spanish version:
https://alabamapublichealth.gov/legal/assets/soe-covid19-040320-sp.pdf
For Businesses:
https://alabamapublichealth.gov/infectiousdiseases/assets/cov-stay-at-home-faq-bus.pdf

 

Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.

Call 911 immediately.

You can speak directly to a health professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273).

No.

No.