Pharmacy
We’re pleased to provide pharmacy services to all our patients. You can fill prescriptions at no cost from our pharmacy. If you have a prescription from a TRICARE network or non-network doctor, you may fill it here, as long as it’s available on our Basic Core Formulary. Call us at 334-255-7953 to see if your drug is available. We provide up to a 90-day supply for most drugs.
Our Military Pharmacy Services
The Pharmacy kiosk serves Active Duty, patients seen in the clinic, and new prescriptions/renewals. The kiosk helps streamline work processes, improve patient satisfaction, and reduce wait times.
The Pharmacy ticket kiosk closes at 3 p.m. daily to ensure the team can maintain safety and quality control. This will provide time to complete the tickets of those already in the clinic.
Pulling a ticket from the wrong kiosk will delay service/increase wait times.
Maintenance Drugs
Maintenance drugs are those you take regularly for a chronic condition (i.e., drugs to control blood pressure or cholesterol). All beneficiaries must refill certain maintenance drugs through home delivery or at military pharmacies. This does not apply to active duty service members.
Search the List of Maintenance Drugs to see if you have a prescription you should have transferred to be filled here at Lyster Army Health Clinic or via home delivery.
Transferring Prescriptions
If you have prescriptions at a TRICARE network pharmacy, you may transfer your prescriptions to our military pharmacy. Call the Express Scripts Member Choice center at 877-882-3335 to learn more about prescription transfers. You can also stop by the pharmacy and complete a prescription transfer form or call 334-255-7953 and speak with a team member who will assist with getting the necessary information over the phone to complete the transfer request.
Basic Core Formulary
All military pharmacies have a Basic Core Formulary. The Basic Core Formulary is a list of drugs that are available at all full-service military pharmacies. Call us at 334-255-7953 to see if your drug is available.
Filling Prescriptions
New Prescriptions
If your provider is located at our facility:
- Your doctor can send it to the pharmacy electronically
- You can turn in a paper prescription at the pharmacy
If your provider is a civilian TRICARE-authorized one, call our pharmacy at 334-255-7953 to see if your drug is available. If yes:
Refills
It’s easy to refill your prescription at Lyster Army Health Clinic.
If you’re a registered user on the
MHS GENESIS Patient Portal, you may be able to order refills online. If not, call our pharmacy at 334-344-7926 to complete your refill. For completed refills, please use the Pharmacy kiosk located in the Pick-Up Pharmacy. The kiosks are specific to their respective areas. Pulling a ticket from the wrong kiosk will delay service/increase wait times.
Prescription Pick-up
You can wait for your prescription to be filled in Main Pharmacy. For new prescriptions, visit the Main Pharmacy and pull a ticket from the kiosk. New prescriptions will be filled same day. The Pharmacy ticket kiosk closes at 3 p.m. daily to ensure the team can maintain safety and quality control. This will provide time to complete the tickets of those already in the clinic.
You can also take advantage of the new
Q-Anywhere system to plan for and reduce your prescription wait time. For pick up, please use the Pharmacy kiosk located in the Pick-Up Pharmacy. The kiosks are specific to their respective areas. Pulling a ticket from the wrong kiosk will delay service/increase wait times.
Q- Anywhere
Remote Pharmacy Check-In Using Q-Anywhere
Now you can reduce your wait time at the pharmacy for new or renewal prescriptions. Lyster Army Health Clinic offers remote pharmacy check-in using Q-Anywhere. With Remote Pharmacy Check-In, you can activate your prescription with a simple text message from your phone.
To use Remote Pharmacy Check-In with Q-Anywhere
Using your cell phone, text “Get in line” to Lyster Army Health Clinic at 833-429-7248.
Enter your DOD ID number to check in remotely and automatically activate all your new prescriptions.
The pharmacy will process all your
NEW/RENEWAL prescriptions (
NO REFILLS) entered within the last 100 days and will send you a text when they’re ready for pickup.
Q-Anywhere is available during normal business hours with activation request time cutoff of 3:00 p.m. If you send a message after 3:00 p.m., you will need to restart the process during normal business hours (Monday - Friday).
If you do not receive a message that your prescription is ready when utilizing Q-anywhere, then please note that your prescription will be ready the next business day after 12 p.m.
Other Pharmacy Options
As a TRICARE beneficiary, you have other pharmacy options:
Prescription Costs
While there are no costs for prescriptions here at Lyster Army Health Clinic, there are costs for filling prescriptions via home delivery or at network pharmacies for all non-active duty beneficiaries:
Active duty service members have a $0 copayment for covered drugs at any pharmacy.
TRICARE Formulary
The TRICARE Formulary is a list of generic and brand-name prescription drugs covered by TRICARE. You can search the
TRICARE Formulary to:
- See how much it costs and where you can get it filled
- See if your prescription needs prior authorization
- Look up the medical necessity criteria
- Get the prior authorization and medical necessity forms for your prescription
Prior Authorization
Prior authorization is a routine process. We use it to make sure your prescription drug is:
- Safe
- Effective
- Medically necessary
- Cost effective
You may need prior authorization for your prescription if it:
Check the
TRICARE Formulary to see if you need prior authorization.
Q: How does TRICARE determine which drugs require prior authorization?
A: The
Department of Defense Pharmacy and Therapeutics Committee meets quarterly to determine which drugs:
- Are included in the TRICARE pharmacy benefit
- Identify those that require prior authorization
- Establish any additional coverage rules that may apply
Drugs that require prior authorization may include but aren’t limited to:
- Prescription drugs specified by the DOD P&T Committee based on clinical appropriateness and widely accepted clinical guidelines
- Brand-name drugs that have generic equivalents
- Drugs subject to age or sex limitations
- Drugs prescribed in quantities that exceed standard limits
Q: What does prior authorization mean for me?
A: Before filling certain prescriptions,
Express Scripts, the TRICARE Pharmacy Program contractor, reviews and authorizes the medication based on criteria developed by the DOD P&T Committee. Once approved, your pharmacist can fill the prescription.
Q: How do I know if my prescription needs prior authorization?
A: The
TRICARE Formulary Search tool provides information about:
- Drugs that require prior authorization or have quantity limits
- Coverage and copayments
- Pharmacy forms
- Options for filling prescriptions
- Common drug interactions
To find out if your medication requires prior authorization, follow these steps:
- Use the TRICARE Formulary Search tool to locate your medication.
- When searching, make sure to include your biological sex and age.
- Download and print your drug’s prior authorization form.
- Give the form to your provider to complete and send back to Express Scripts. They can submit prior authorizations via mail, phone call, or fax.
Q: What’s an electronic prior authorization?
A: An electronic prior authorization, or ePA, is a simple, secure way for your provider to submit prior authorization requests. They can electronically submit prior authorizations for prescriptions filled:
Q: How long does the traditional prior authorization process take?
A: Prior authorization approval takes about 10 days after Express Scripts receives the request from your provider.
Q: What happens if my prior authorization is denied?
A: Express Scripts will notify both you and your provider of the denial, the appeal process, and actions that can be taken to facilitate further review and consideration. Other options include working with your provider to change to a different covered drug or paying out of pocket for your drug.
Self-Care
Over the counter medications are available by completing the OTC Health Promotion Form. Please limit 4 items per patient per month. Provide the completed form in Main Pharmacy.
Policies
ID Cards
It is necessary to provide the military ID card of the patient (if 10 years old or older), or a current copy of the ID card, when obtaining a prescription at any military pharmacy or TRICARE Retail Network Pharmacy to help establish eligibility and authorization. It is permissible for military ID cards to be photocopied (front & back) to assist in eligibility verification and for the purpose of rendering care.
e-Prescribing
What is Electronic Prescribing?
Electronic prescribing allows civilian doctors to send prescriptions electronically to our Lyster Army Health Clinic pharmacy.
Did you know you can get your prescriptions from civilian doctors filled at our pharmacy, even if you are not enrolled to this facility? You can fill prescription from doctors outside of this facility, for free, if the prescription is available on the Basic Core Formulary.
Why should I e-Prescribe?
It’s Safe and Efficient
e-Prescribing is the best way to keep your personal health information safe. You can reduce the chance of transcription errors, losing your prescription, and need for doctor clarification when you choose e-Prescriptions. e-Prescriptions are transmitted securely from your doctor’s office to the pharmacy. E-prescriptions also gives you the option to utilize the Q-anywhere service.
How can I choose e-Prescribing?
It’s easy. Start by:
The electronic prescription process adds increased patient safety by preventing medication errors.
- Department of Defense (DoD) Electronic Prescribing Pharmacy Name: DoD FT Novosel ePhcy
- Pharmacy NCPDP/NPI Number: 0139736/1982010351
- Military Pharmacy Formulary Location: Fort Novosel, Alabama
You can also transfer prescriptions from a network pharmacy to a military pharmacy. Call the Express Scripts Member Choice Center at 1-877-882-3335. You may also stop by the pharmacy and complete a prescription transfer form or call 334-255-7953 and speak with a team member who will assist with getting the necessary information over the phone in order to complete the transfer request.
Q-Anywhere
NEW! Remote Pharmacy Check-In Using Q-Anywhere
Now you can reduce your wait time at the pharmacy for new or renewal prescriptions. Lyster Army Health Clinic now offers remote pharmacy check-in using Q-Anywhere. With Remote Pharmacy Check-In, you can activate your prescription with a simple text message from your phone.
To use Remote Pharmacy Check-In with Q-Anywhere:
Using your cell phone, text “Get in line” to Lyster Army Health Clinic at 1-833-429-7248.
Enter your DOD ID# to check in remotely and automatically activate any
NEW/RENEWAL prescriptions that have been faxed in over the past 100 days. Once your prescriptions have been completed by the pharmacy, you will receive a text message stating that they are ready for pickup. The prescriptions must be electronically faxed over in order to utilize this service. You cannot process any refills utilizing Q-anywhere.
If you do not receive a message that your prescription is ready when utilizing Q-anywhere, then please note that your prescription will be ready the next business day after 12 p.m.
Please check the Lyster website for clinic closures in advance.
Drug Safety
Prescription Drugs
Do you have unwanted, unused, or expired prescription drugs at home? It’s important to know how to safely dispose of them. Practicing good drug disposal habits protects you, your family, and your community.
Follow the proper procedures to prevent accidental prescription misuse and abuse, while also reducing chemicals that go into our water systems and environment. Did you know Lyster Army Health Clinic makes it easy to dispose of your unwanted, unused, and/or expired prescription drugs with our Drug Take Back program?
Drug Take Back
Lyster offers the following Drug Take Back options:
- Secure bins where you can drop your unwanted drugs onsite
We strive to make it easy for you and your family to handle prescriptions properly.
To see how to dispose of items not allowed through the Drug Take Back program, visit the
Environmental Protection Agency Website.