Training Day: Third Wednesday of each month, clinic services closed noon - 4:15 p.m. for training.
Pharmacy Ticket Kiosk - Last ticket pulled at 11 a.m. on training days.

Health Services

Pick Up Pharmacy 

Pick Up Pharmacy Entrance Update:  The temporary Pharmacy side entrance door established during the pandemic has reverted back to an emergency exit door only. Beneficiaries can access the Pick-Up Pharmacy through the main clinic.  Alternate entrance available at the double side door entrance near the Primary Care Clinic.

Allow for five business days for processing refills called in by patient.

Routine refills are processed by phone. You may call the automated telephone refill system to refill your prescriptions 24 hours a day, seven days a week. Allow for five business days for processing refills called in by patient.

Ordering Your Refills Via The Telephone
Step 1: For ALL Refills call the refill number listed on the rx bottle: 255-7671 or 877-520-1623.
Step 2: Press 1 for a refill.
Step 3: Enter the 8-digit birthday followed by the pound (#) key.
Step 4: Enter the numeric portion (only) of your prescription number (found in the upper left-hand corner or bottom right on the prescription label) followed by the pound (#) key.
Step 5: Listen to the message verifying when your prescription will be ready. If you do not hear this portion of the recording, your attempt to refill your prescription by phone was not successful and you will need to start at Step 1 again.
Step 6: Visit the pharmacy Pick Up area during normal duty hours with the ID card of the patient to pick up the prescription(s). Printed copy of the patient ID card is also acceptable. 

The Pharmacy Pick Up ticket kiosk closes at 4:00 p.m. to ensure the team can maintain safety and quality control. This will provide time to complete the tickets of those already in the clinic. 

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Contact Us


Mon - Friday: 7:30 a.m. - 4:15 p.m.

Kiosk Ticket Hours:
Pharmacy Main (Outpatient)
Mon - Fri: 7:30 a.m. - 3:00 p.m.
3rd Wed: 7:30 a.m. - 11:00 a.m.

Pick Up Pharmacy 
Mon - Fri: 7:30 a.m. - 4:00 p.m.
3rd Wed: 7:30 a.m. - 12:00 p.m.

Telephone Number(s):

Pick Up Pharmacy 
For ALL Refills call the refill number listed on the rxbottle: 255-7671 or 877-520-1623.


301 Andrews Ave.
Fort Novosel, AL 36362

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