Pick Up Pharmacy
Allow for five business days for processing refills called in by patient.
Routine refills are processed by phone or by requesting a refill through the MHS GENESIS Patient Portal.
You may call the automated telephone refill system to refill your prescriptions 24 hours a day, seven days a week. Allow for five business days for processing refills called in by patient.
Ordering Your Refills Via The Telephone
Step 1: For ALL Refills call the refill number listed on the rx bottle: 334-344-7926.
Step 2: Press 1 for a refill.
Step 3: Enter the 8-digit birthday followed by the pound (#) key.
Step 4: Enter the numeric portion (only) of your prescription number (found in the upper left-hand corner or bottom right on the prescription label) followed by the pound (#) key.
Step 5: Listen to the message verifying when your prescription will be ready. If you do not hear this portion of the recording, your attempt to refill your prescription by phone was not successful and you will need to start at Step 1 again.
Step 6: Visit the pharmacy Pick Up area during normal duty hours with the ID card of the patient to pick up the prescription(s). Printed copy of the patient ID card is also acceptable.
MHS GENESIS Patient Portal - Refills
You can now use the MHS GENESIS Patient Portal at https://patientportal.mhsgenesis.health.mil to request refills for most prescriptions from your military pharmacy. This new feature applies to your existing medications that have remaining refills.
With MHS GENESIS you can:
- See all prescriptions you can refill.
- Select the prescription you want to refill.
- Select where you want to pick up your refill.
- See when your prescriptions are ready for pick up.
The Pharmacy Pick Up ticket kiosk closes at 4:00 p.m. to ensure the team can maintain safety and quality control. This will provide time to complete the tickets of those already in the clinic.
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TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.