17 April  -  Training Day: Clinic services are closed from noon - 4:15 p.m.
Pharmacy Ticket Kiosk - Last ticket pulled at 11 a.m. on training and minimal manning days.

Health Services

Main Outpatient Pharmacy

The Pharmacy kiosk serves Active Duty, patients seen in the clinic, and new prescriptions/renewals. The kiosk helps streamline work processes, improve patient satisfaction, and reduce wait times. 

Drop-Off Form No Longer Required.  
For new prescriptions, visit the Main Pharmacy and pull a ticket from the kiosk. New prescriptions will be filled same day.  

The Pharmacy ticket kiosk closes at 3 p.m. daily to ensure the team can maintain safety and quality control. This will provide time to complete the tickets of those already in the clinic.  

For refills, please use the Pharmacy kiosk located in the Pick Up Pharmacy. The kiosks are specific to their respective areas. Pulling a ticket from the wrong kiosk will delay service/increase wait times.

Electronic Prescription

Next time, ask your doctor for an electronic prescription. The electronic prescription process adds increased patient safety by preventing medication errors.
Department of Defense (DoD) Electronic Prescribing Pharmacy Name:  DoD FT Novosel ePhcy
Pharmacy NCPDP/NPI Number: 0139736/1982010351
Military Pharmacy Formulary Location:  Fort Novosel, Alabama
This military pharmacy does accept electronic prescriptions for Controlled Substances.
View the TRICARE Formulary at: www.tricare.mil/pharmacyformulary

To improve patient privacy, TRICARE is transitioning from the 9-digit SSN to the 11-digit DBN for medical (non-pharmacy) claims submissions. The newly formatted military and family
member identification cards do not have the 9-digit SSN. In its place, they have the 10-digit DoD ID, which is not to be used for TRICARE medical (non-pharmacy) billing.


Remote Pharmacy Check-In with Q-Anywhere. Reduce your wait time at the pharmacy for new or renewal electronic prescriptions. With Remote Pharmacy Check-In, you can activate your electronic prescription with a simple text message from your phone. The pharmacy will process all your NEW/RENEWAL electronic prescriptions (NO REFILLS) entered within the last 2 weeks, and will send you a text when they are ready for pickup. You'll be able to bypass the in-clinic check in and wait by utilizing Q-Anywhere!


  • Using your cell phone, text “Get in line” to 833-429-7248.

  • Enter the Patient's DOD ID number (Children’s DOD IDs are not linked to the Sponsor’s DOD ID) to check-in remotely and automatically activate all your new prescriptions.
  • Once complete type "DONE". You will receive a ticket number (Qxxx). *If you do not have the patient’s DoD ID #, please stop by the pharmacy front desk for assistance (ex. children)*
  • When your request is submitted, the pharmacy will process any new prescription on your profile entered within the last four weeks as if you were sitting in our waiting room! You are free to read a book or run some errands.  You will receive a notification when your prescriptions process through each step and when they are ready for you in the PICKUP Pharmacy. 
    Step 3: Once you receive the text notification indicating your prescriptions are ready, proceed to the PICKUP Pharmacy within 13 calendar days to retrieve your medications. 
Q-Anywhere is available during normal business hours with activation request time cutoff of 3:00 p.m. If you send a message after 3:00 p.m., you will need to restart the process during normal business hours (Monday - Friday). 
The pharmacy team will troubleshoot issues found with you through text message.
If you do not have the patient's DOD ID number, please stop by the pharmacy front desk for assistance. 

Contact Us


Mon - Friday: 7:30 a.m. - 4:15 p.m.

Kiosk Ticket Hours:
Pharmacy Main (Outpatient)
Mon - Fri: 7:30 a.m. - 3:00 p.m.
3rd Wed: 7:30 a.m. - 11:00 a.m.

Pick Up Pharmacy 
Mon - Fri: 7:30 a.m. - 4:00 p.m.
3rd Wed: 7:30 a.m. - 12:00 p.m.

Telephone Number(s):

(334) 255-7953


301 Andrews Ave.
Fort Novosel, AL 36362

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